Returns & Exchanges (VÜR)

Returns Window:
You’ve got 14 days from receiving your order to request a return.

Eligibility:

  • Items must be unworn, unwashed & in original packaging

  • Custom bundles, limited drops, and discounted items may be non-returnable (check product listing)

How to Request a Return:
Email shopvur@hotmail.com with your:

  • Order number

  • Item(s) you'd like to return or exchange

  • Reason (so we can improve)

Refunds:
Once we receive and check the item, your refund will be processed to your original payment method (usually 5–7 working days).

Exchanges:
Want a different size or colour? Let us know and we’ll swap it if we’ve got stock.